Frequently Asked Questions
About the Products
What types of products do you offer?
We offer high-quality digital machine embroidery designs, within a variety of themes that you can consult on the page products in the menu above.
Are your embroidery designs tested?
Yes, all embroidery designs are thoroughly tested on our machine to ensure they work perfectly for you.
What file formats and dimensons are included with your embroidery designs?
Most embroidery files are provided with 4 sizes: 4×4, 5×7, 6×10 & 7×12 hoop compatibility – not embroidery dimensions (you can find the dimensions in the listing images).
For each size, 8 formats: DST, EXP, HUS, JEF, PES, VIP, VP3 & XXX.
We can provide different sizes and formats if required with no extra cost, please feel free to contact us! Note: In some instances, resizing the design may not be feasible without compromising its quality.
Can I use these designs for commercial purposes?
Yes! Our designs can be used to create physical products for personal or small-business use. However, reselling or redistributing the digital files is not allowed.
Are your designs suitable for beginners?
Absolutely! Our designs cater to all skill levels.
Purchasing and Downloading
How do I purchase your designs?
Simply add the designs you love to your cart and complete the checkout process. Once your payment is confirmed, your files will be available for instant download on your Account page.
I didn’t receive my download link. What should I do?
Please check your spam or junk folder first. You’ll also be able to download the files on your Account page. If you still can’t find the download link, feel free to contact us, and we’ll make sure you get your files.
Can I return or exchange digital downloads?
Due to the nature of digital products, all sales are final. However, if you encounter any issues with your files, we’ll be happy to assist you.
Using the Designs
What kind of embroidery machine do I need to use these designs?
Our designs are compatible with most if not all embroidery machines. Be sure to check your machine’s file format requirements and hoop size before purchasing.
Do you offer tutorials or tips for using your designs?
At the moment, we do not offer tutorials for using the designs.
Can I request custom embroidery designs?
We take a few custom orders, but it depends on the design. Let’s chat and see if we can make it happen!
I love one design you have, but would like to make same changes. Can you do it?
In most cases, yes. We can provide an embroidery file with some minor changes, simply contact us with your request before purchasing.
Troubleshooting and Support
My machine doesn’t recognize the file. What should I do?
First, double-check that the file format matches your machine’s requirements. If you’re still having trouble, contact us, and we’ll try to help resolve the issue.
The design didn’t stitch out correctly. What now?
All designs are tested to ensure quality. The design can be embroidered on any fabric, but be sure to stabilize correctly so the embroidery is beautiful and flat. When it comes to digitizing, there’s only so much we can do.
Please consider other factors if you notice any inconsistencies: stabilizer, needle, tension, thread, and fabric.
How can I resize a design to fit my hoop?
Resizing or editing is not recommended, and we cannot guarantee the quality of the designs if you alter them in any way. However, we can provide different sizes and formats if required, with no extra cost. Please note that in some instances, resizing the design may not be feasible without compromising its quality. Feel free to contact us for assistance!
General Questions
Do you take bulk orders or offer discounts?
From time to time, we offer discounts or promotions.
All year long, you can enjoy 20% off your order when you buy 3 or more items! This offer is always available but cannot be combined with other discounts or promotions.
Be sure to sign up for our newsletter to stay updated, and follow us on Instagram at @tricky.creations for exclusive discount codes.
How can I stay updated on new designs?
Follow us on Instagram or join our mailing list to learn about the latest designs, updates, and special offers.
Do you ship physical products?
Tricky Creations focuses on digital products only, so no shipping is required!